February 26, 2010
The other day in my post about the Future of Information Marketing, one of the commenters asked about some practical applications of how this idea (the one where you treat people like people) could look in reality. Here’s one idea: It’s a simple skill called LISTENING. For some reason, one of the most satisfying things [...]
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February 18, 2010
My wife hates banks. She doesn’t like them… She doesn’t trust them… And without asking, she is provided with a good reason not to use a bank over and over again. Earlier this week, she walked into her bank to deposit a check. In the middle of the deposit, the teller proceeded to ask her [...]
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